Refunds & Shipping Policy

We are unable to offer refund, returns, or exchanges. ALL SALES ARE FINAL. In the unlikely event that a product arrives damages, You must contact customer service within 48 hours of receipt. Please include photos of the issues and a screenshot of your order confirmation email.

We ship out packages within 1-4 business days. There may be a slight delay due to usps receiving a high volume of orders around the holidays.

We offer complimentary standard shipping on all orders over $30 in the United States.

Standard Shipping - $6.95 flat rate

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@alexjay.shop

Our lip products is intended for external use only. Please review the ingredient list before use and discontinue use if irritation occurs. We are not responsible for individual allergic reactions; always perform a patch test if you have sensitive skin. For best results, apply a small amount to your lips as needed.