Refund & Shipping Policy
Refunds & Shipping
Thank you for shopping at AlexJay. We want to ensure you have a rewarding experience while you're exploring, evaluating, and purchasing our products.
Due to the nature of our beauty and lip care products, all sales are final. We do not accept returns or exchanges for hygiene and safety reasons. If you receive a damaged or defective item, please contact us immediately so we can evaluate the issue and make it right.
Standard Shipping Rates
We process all orders within 1-3 business days. Shipping times depend on your location and the shipping method selected at checkout.
Standard Domestic Shipping: 3-5 business days
Expedited Domestic Shipping: 1-2 business days
International Shipping: 7-14 business days (varies by destination)
Please note that shipping times are estimates and not guaranteed. Delays may occur due to weather, carrier issues, or customs processing.
Product Usage Disclaimers
Our products are formulated with high-quality ingredients, but everyone's skin is different. We recommend reviewing the ingredient list on each product page before purchase to ensure you do not have any known allergies.
If you experience any irritation or adverse reaction, discontinue use immediately and consult a healthcare professional. AlexJay is not responsible for individual reactions to any particular ingredient.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail at: info@alexjay.shop
Our lip products is intended for external use only. Please review the ingredient list before use and discontinue use if irritation occurs. We are not responsible for individual allergic reactions; always perform a patch test if you have sensitive skin. For best results, apply a small amount to your lips as needed.